Delivery Information

We have reviewed our delivery services and are delighted to inform you that as part of our drive to bring you great value we have significantly reduced the charges on our Premium and Express Delivery services. Details on the available services can be found below. We will always give you an accurate delivery day during the checkout process and we continue to offer FREE delivery to most UK addresses on orders over £250 (ex. VAT). 

Here at Hancocks we not only offer the broadest range of wholesale sweets, chocolate and confectionery, but we also offer a range of delivery services at competitive prices. Serving the whole of the UK, Northern Ireland, Isle of Man, Jersey and Guernsey, we use trusted and reliable couriers to deliver the best bulk confectionery when you need it.

Did you know we have 14 cash and carry stores located throughout the UK? Each of them offer a free Click & Collect service, too. When shopping online, simply select the store you would like to collect from and browse the available stock in your chosen depot.

Orders are usually ready to collect within 24 to 48 hours, but we always provide email notification once it is ready to collect. To avoid a wasted journey, please do not travel to store to collect your order before you have received this notification.

As a result of the logistical complications following Brexit we are currently unable to provide a reliable delivery service outside of the UK, N.I., Isle of Man, Jersey and Guernsey. We do however welcome orders over £1000 (ex VAT) if you are able to arrange collection from our main distribution centre and make your own shipping arrangements. For reference, our warehouse address is as follows:

World of Sweets (Hancocks) Ltd 
Unit 8B Manton Wood Enterprise Park 
Worksop 
Nottinghamshire 
S80 2RS

This service is available during the checkout process. All orders will include applicable UK VAT rate until Proof of Export (POE) is provided. Upon receipt of POE the value of the VAT incurred will be refunded. You can continue to shop with VAT exemption as long as we continue to receive valid POE for each order placed.

Exact delivery charges are shown at checkout and are calculated using order value and delivery address entered.

You are eligible for free standard delivery to a UK delivery address when you spend over £250 (ex. VAT). Orders under £250 (ex. VAT) are subject to a £10.99 delivery charge for this service. Orders for delivery to Scottish Highlands, Northern Ireland, Jersey, Guernsey, and Isle of Man are subject to a £19.99 delivery charge for this service for orders over £250 (ex. VAT) and £29.99 delivery charge when the order value is less than £250 (ex. VAT). Please note: Aberdeen postcodes AB31-56 are classed as Highlands addresses by our courier partners.

Wherever possible, orders under £500 will be delivered by DPD. We believe in using the best and DPD is the most innovative parcel carrier around. Thanks to their industry leading Predict service, we provide our customers with a one hour delivery window and they are notified by text and email, so you won't have to wait in all day. What's more, it enables you to track the progress of your delivery on a real-time map – all the way down to a final 15 minute time slot. Higher value orders are generally despatched on pallets. This is a "kerbside" delivery and someone will need to be available to unload the pallet if it cannot be left loaded. Please ensure that someone is available at the delivery address to sign for your order. For any other delivery queries, contact our team.